I have not received my order?

If you have not received your order within 3-5 business days of receiving your dispatch confirmation email please email sales@schnucki.com.au and one of us Schnucki's will be able to assist.

An order with an incorrect address may take up to 2 weeks to be received back to our office, processsed again and redelivered to you.

If an incorrect address is supplied by the customer Schnucki can not be held liable for parcels that are lost in transit.