Schnucki is here to spoil you. We are confident you’ll love your purchase, but we understand that not every garment bought online will fit perfectly the first time. This means that if our exchange policy conditions are met, we will gladly exchange your purchase. Refunds will only be processed if the item purchased is faulty.
We do not offer refunds for change of mind, this includes a change of mind regards to colour, size and fit.
All items must be returned within 14 days of your having received it to be eligible for a refund or exchange unless the item is damaged.
All items must be in their original, unworn, unwashed condition. All tags and incidentals (ie. spare buttons and ribbons) must be attached. Please take care when trying on the item, as we are not able to accept returns with makeup stains or that smell of perfume. If we deem the item not to be in perfect condition the item will simply be returned to the customer. Hair accessories, hats, and earrings CANNOT be returned.
When returning an item please keep the tracking number handy in the rare case the parcel goes missing. Schnucki CANNOT be held liable for parcels that go missing on their way back to us.
If you have made a purchase as a guest and do not have an account and would like to make a return, please print out & complete the RETURN FORM and attach it to the return parcel.
POP UP PURCHASE ITEMS
Please choose items carefully at any of our pop up stores (e.g. Festivals, Warehouse opening) as we do not accept return or exchange and pop up purchases. This includes a change of mind regards, colour, size and fit.
Schnucki gives customers the time to carefully choose items at our pop up stores, for this reason, so please choose carefully.
Sale items are priced to clear so please choose carefully as we do not accept a return for exchange on sale items. This includes a change of mind regards, colour, size and fit. Under Australian Customer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.
If you require the identical item in a different size Contact Us with your order number and request and we will do our best to accommodate you.
There are NO returns for exchanges for any international orders.
If you are willing to cover all postage costs please Contact Us with your request.
We do our best to thoroughly inspect all garments prior to shipping and in some cases, a style may have been pulled from the store. In the rare event that a product is faulty please contact us ASAP at firstname.lastname@example.org and include your order details and a photo of the fault. One of us Schnucki's will be able to assist.